Shipping times depend on your location and the items ordered.

Once your order has been packed, you’ll receive tracking details by email. If you need something by a particular date, let us know and we’ll tell you honestly whether it’s achievable.

Velora House is online-only.

That allows us to keep the range focused and easy to navigate. If you’re unsure about a product, feel free to get in touch - we’re happy to help you decide before you order.

If you have a question about dimensions, materials, or suitability, send us a message and we’ll help before you order.

We do. We can help with custom gift bundles, branded pantry items, and amenity kits for businesses or events. Please use our contact form to get in touch.

We occasionally run pre-orders when it makes sense to bring something in based on demand.

When you order an item that's on pre-order:

• Your order is confirmed at checkout
• The item ships once stock arrives
• You’ll receive updates and tracking when it’s on its way

We only offer pre-orders for items that suit practical, everyday use or straightforward gifting.