Privacy policy

Last updated: December 18, 2025

Privacy Policy

Velora House respects your privacy and is committed to handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

 

About Velora House

Velora House is an Australian small business offering curated homewares, pantry goods, gifting and lifestyle products.

Throughout this policy:

  • “We”, “us” and “our” refer to Velora House
  • “You” refers to the individual using our website or services

 

Information We Collect

We only collect personal information that is necessary to operate our business and provide our services.

This may include:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order details and purchase history
  • Communications you send to us

We do not collect sensitive information.

 

How We Collect Information

We collect information when you:

  • Place an order on our website
  • Subscribe to emails or updates
  • Contact us directly
  • Browse our website (through cookies and analytics tools)

 

How We Use Your Information

Your information is used to:

  • Process and fulfil orders
  • Communicate with you about your order
  • Provide customer support
  • Send relevant updates or marketing emails (where you’ve opted in)
  • Improve our website and customer experience

We do not sell or rent your personal information to third parties.

 

Marketing Communications

If you opt in to receive emails from us, you may receive:

  • Product updates
  • Special releases
  • Occasional promotions

You can unsubscribe at any time using the link in our emails or by contacting us directly.

 

Third-Party Services

We may share limited personal information with trusted third parties where necessary to operate our business, such as:

  • Payment providers
  • Shipping and delivery partners
  • Website and email service providers

These providers are only given access to the information required to perform their services and are expected to handle it securely.

 

Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Understand how visitors use the site
  • Improve functionality and performance

You can manage or disable cookies through your browser settings if you prefer.

 

Data Security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

While no system is completely secure, we use reputable platforms and practices to safeguard your data.

 

Accessing or Updating Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us.

We’ll respond within a reasonable timeframe.

 

Changes to This Policy

This Privacy Policy may be updated from time to time.

Any changes will take effect once published on this website.

 

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us at: theteam@velorahouse.au