Terms of service

Last updated: December 18, 2025

Terms of Service

These Terms of Service apply to your use of the Velora House website and any purchases made through it.

By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the site.

 

About Velora House

Velora House is an Australian small business offering a curated range of homewares, pantry goods, gifting and lifestyle products.

Throughout these Terms:

  • “We”, “us” and “our” refer to Velora House
  • “You” refers to the customer or website user

 

Use of the Website

You agree to use this website for lawful purposes only.

You must not:

  • Use the site in a way that disrupts or damages its operation
  • Attempt unauthorised access to any part of the website
  • Copy or reproduce website content without permission

We may restrict access to the site if misuse is identified.

 

Product Information

We take care to ensure that product descriptions, pricing and images are accurate and current.

Please note:

  • Colours and finishes may vary slightly due to photography and screen settings
  • Products are subject to availability
  • Information may be updated without notice

 

Pricing & GST

All prices are listed in Australian Dollars (AUD).

At this time, Velora House is not registered for GST, and prices do not include GST.

If our GST status changes in the future, pricing will be updated accordingly.

 

Orders & Payment

Payment must be received in full before an order is processed and dispatched.

Once you place an order, you will receive an order confirmation email. This confirms receipt of your order, not acceptance.

We reserve the right to cancel or refund an order in the event of:

  • A pricing or stock error
  • Suspected fraud
  • An issue preventing fulfilment

 

Shipping & Delivery

Shipping, delivery timeframes and authority to leave are outlined in our Shipping, Delivery & Returns Policy, which forms part of these Terms.

Delivery timeframes are estimates only and may be affected by factors outside our control.

 

Returns & Refunds

Returns and refunds are handled in accordance with our Shipping, Delivery & Returns Policy.

Please review this policy before placing an order.

 

Intellectual Property

All content on this website, including text, images, branding and design, is owned by Velora House unless otherwise stated.

You may not use or reproduce any content without written permission.

 

Third-Party Links

This website may include links to third-party websites.

Velora House is not responsible for the content, policies or practices of these external sites.

 

Liability & Consumer Rights

Velora House supplies goods in accordance with Australian Consumer Law.

Nothing in these Terms excludes or limits your rights under Australian Consumer Law.

To the extent permitted by law, our responsibility is limited to:

  • Repair
  • Replacement
  • Refund

where required.

 

Privacy

Your use of this website is governed by our Privacy Policy, which explains how we collect and handle personal information.

 

Changes to These Terms

We may update these Terms from time to time.

Any changes will take effect once published on this website. Continued use of the site indicates acceptance of the updated Terms.

 

Governing Law

These Terms are governed by the laws of Australia.

 

Contact

If you have any questions about these Terms, please contact us at: theteam@velorahouse.au